This disclaimer applies to all ElderHeart services, including check-in calls, SMS/email notifications, wellbeing summaries, alerts, and optional packages.

1. Non-Clinical Service

ElderHeart provides non-clinical, general wellbeing check-in calls using automated voice technology.

We do NOT provide:

Medical services

Clinical assessment

Welfare checks

Emergency response

Crisis intervention

Psychological evaluation

A substitute for professional health, aged care, or disability care services

Our service is designed to support, not replace, appropriate care arrangements.

2. No Emergency Monitoring

ElderHeart is not an emergency monitoring service.

If the elder is experiencing:

A medical emergency

Acute confusion

A fall

Sudden illness

Mental health distress

Any situation requiring immediate help

You must contact 000 or the appropriate emergency services.

3. AI-Generated Calls and Summary Limitations

ElderHeart uses AI-powered voice calls and automated systems.

You acknowledge:

AI may occasionally misinterpret speech, tone, or content

Summaries and mood assessments may not always be accurate

No live human monitors calls in real time

No call audio is recorded

Only call outcomes and notes are stored

We continually improve accuracy, but cannot guarantee perfect interpretation.

4. Responsibility of Family Members

You agree that:

ElderHeart updates and alerts are informational only

You must review updates and take action as appropriate

It remains your responsibility to check on the elder’s wellbeing

ElderHeart does not replace duty of care obligations by family, carers, or support coordinators

5. Duty to Provide Accurate Information

The effectiveness of the service depends on accurate information.

You are responsible for ensuring:

Elder’s phone number is correct and active

Family contact details are accurate

Status changes (hospitalisation, respite care, decline in health) are reported

Call times and settings suit the elder’s routine

Incorrect or outdated information may lead to missed updates or service interruptions.

6. Limitation of Liability

To the extent permitted by law, ElderHeart is not liable for:

Missed alerts

Technical failures

Telecommunication outages

Misinterpretation of speech by AI

Failure of the elder to answer calls

Delays in SMS/email delivery

Incidents or harm occurring before, during, or after a check-in

ElderHeart’s total liability is limited to the preceding month’s subscription fee.

7. Consent

By using ElderHeart, you confirm that:

You understand the limitations of the service

You have obtained consent from the elder or have legal authority to do so

Family contacts agree to receive updates

You accept the risks inherent in AI-powered communication

8. Last updated: 12 December 2025